How to Order from EU Vape Box
Choose your products, confirm availability and complete your order with support whenever you need it.
How It Works
01 — Choose Your Products
02 — Confirm Current Stock
03 — Checkout & Pay
04 — Dispatch & Order Updates
To Speed Up Your Order
After completing payment, please send us your payment receipt via WhatsApp or email. This helps our team verify and process your order more quickly.
Confirm Stock Before Payment
Our website inventory is updated daily and is generally accurate. In rare cases, stock updates may be delayed. To avoid unavailable products or flavours, we recommend confirming current stock with us before placing your order or making payment.
If an item becomes unavailable, our team will contact you to arrange an alternative flavour, a replacement product or delayed dispatch.
Warehouse & Delivery Options
Local Warehouse Delivery
Products shipped from a warehouse located in your destination country normally arrive within 1–3 business days.
This is usually the fastest option when local stock is available.
Cross-Border EU Warehouse Delivery
If the product is not available in your local warehouse, it may be shipped from another EU warehouse.
Cross-border EU delivery normally takes 3–5 business days, depending on the warehouse, carrier and delivery address.
Can’t find the product or flavour you need? Contact us on WhatsApp to check availability from our China warehouse and discuss the available delivery options.
Offline Payment Process
1. Submit Your Order
Complete checkout with your delivery and contact information.
2. Confirm Stock & Payment
Confirm current availability and follow the payment instructions provided for your order.
3. Send Your Payment Receipt
Send your proof of payment via WhatsApp or email to help us verify and process your order more quickly.
Buying for a Vape Shop or Business?
Frequently Asked Questions
Yes. You can order for personal use as long as you meet the minimum quantity shown on the product page and the legal age requirement in your country or region.
We update our website inventory at a fixed time each day, so the displayed stock is generally accurate. In rare cases, an update may be delayed. To avoid ordering an unavailable item, we recommend confirming current stock with us before placing your order or making payment.
Our team will contact you to discuss an alternative flavour, a replacement product or delayed dispatch.
The required minimum quantity is displayed on the relevant product page and must be met before the product can be added to the cart.
Yes. We offer two types of mixed-flavour ordering:
• Mix by box: Available for most products. You can order different flavours in the same order, but each flavour must be purchased as a complete sealed box, usually containing 10 units.
• Mix by individual unit: Available for selected products and warehouses. Different flavour units can be combined without ordering a full box of each flavour.
The available mixing method and minimum quantity are clearly stated on each product page. Please check the product details before ordering.
Complete checkout and follow the available offline payment instructions. We recommend confirming current stock before making payment.
You can send your payment receipt directly to us via WhatsApp. Alternatively, after placing your order, you will receive an order confirmation email—simply reply to that email and attach your payment receipt. It will help our team verify and process your order more quickly.
Orders are normally dispatched within one business day after payment has been received and confirmed. Payments confirmed before the warehouse’s daily cut-off time may be dispatched on the same business day; payments confirmed after the cut-off will normally be dispatched on the next business day.
Cut-off times vary by warehouse and are generally between 08:00 and 09:00 Central European local time. Weekends and public holidays are not counted as business days.
Delivery time depends on the warehouse location and your delivery address.
• Local warehouse delivery: Usually 1–3 business days after dispatch. Most eligible destinations receive their orders within 1–2 business days.
• Delivery from another EU warehouse: Usually 3–5 business days after dispatch.
For eligible destinations, you may request a €5 e-coupon if a local warehouse delivery takes longer than 3 business days, or if delivery from another EU warehouse takes longer than 7 business days.
This delivery-time benefit does not apply to Finland, Sweden and certain remote destinations located farther from our main warehouses. Weekends and public holidays are not counted as business days. Please check our Shipping & Delivery page or contact us for an estimate for your address.