Frequently Asked Questions
1. Products & Stock
Yes. Our products are supplied directly by the relevant brands and are sold as genuine branded products. Product specifications, packaging and available options are shown on the relevant product page.
Yes. The products currently listed on our website contain nicotine, normally 2% (20 mg/ml), unless a different specification is clearly stated on the product page or packaging. These products are intended for adults only.
Yes.Customers can choose from the available warehouse and flavour options shown on the product page. Always check the listed specification before ordering.
Stock is updated at a fixed time each day and is accurate in most cases. However, short delays may occur when inventory changes quickly. We recommend confirming availability through WhatsApp or email before making payment.
We will contact you through WhatsApp or email. You may choose to wait for restocking, change the flavour or select another suitable product. If the order cannot be fulfilled, any remedy required by applicable consumer law will remain available.
2. MOQ & Flavour Mixing
Yes. Adult individual customers can order for personal use, provided that the minimum order quantity and destination requirements for the selected product are met.
The minimum order quantity is normally calculated by box. For many products, one full box contains 10 devices of the same product and flavour. Some products use five-device boxes or different packaging, so always check the product page.
Some brands and warehouse options support single-device orders, but most products are supplied in sealed boxes and cannot be separated. The available purchase quantity is shown on each product page.
Prices are usually shown for one complete box, although some products may be sold by individual device. Please check the quantity and packaging information on the product page before ordering.
There are two flavour-mixing methods. Most products support mixing by complete box, while a limited number of products and warehouses support mixing by individual device. The applicable rule is stated on each product page.
This may be possible for products from the same brand and within the same order. For example, when the MOQ is five boxes, different models or flavours from the same brand may be combined, but each box must remain complete.
When the MOQ is only one box, flavours normally cannot be mixed because the box is not opened. Contact us if the product page does not clearly explain the applicable rule.
3. Orders & Payment
Yes. Customers must create or sign in to an account before completing an order. This allows you to view order information and receive important order updates.
We currently accept bank transfer and supported online bank-transfer services such as Revolut. The available payment instructions are provided after the order is submitted.
Due to the nature of the products, conventional online payment processing is not always available. Orders are therefore completed using the payment instructions supplied after checkout.
Displayed prices include applicable tax and standard delivery when the product’s minimum order quantity is met. Additional delivery charges may apply to remote locations or special addresses. Please confirm the address with us before payment if you are unsure.
Please complete payment within 30 minutes of submitting your order. Sending the payment receipt allows us to reserve the available stock, while dispatch begins after the funds have arrived and the order has been verified.
You can send it through WhatsApp, email it to support@euvapebox.com, or reply directly to your order confirmation email. Including the order number will help us process the payment faster.
An unpaid order may be cancelled. If payment has already been sent, contact us immediately. We may not be able to stop an order once warehouse processing or dispatch has started. Any mandatory cancellation or withdrawal rights under applicable consumer law remain unaffected.
4. Shipping & Delivery
Delivery availability depends on the selected product, warehouse, destination law and carrier coverage. We serve eligible mainland destinations across Europe, but some countries, islands and remote regions are excluded.
Please check our Shipping & Delivery page or confirm your postcode and complete address with us before payment.
Choose a warehouse in your own country when local stock is available for the fastest delivery. If local stock is unavailable, you may select another available EU warehouse, although cross-border delivery normally takes longer.
China warehouse supply is not displayed as regular website stock. Contact us if you need additional products or larger quantities.
Orders are normally dispatched within one working day after payment has arrived. Payments received before the warehouse cut-off may be dispatched on the same working day.
The usual cut-off is approximately 8:00 AM European time, while some warehouses use 9:00 AM. Orders are not dispatched on weekends or public holidays.
Delivery from a warehouse located in your country normally takes 1–3 working days, with most eligible destinations receiving parcels within 1–2 working days.
Delivery from another EU warehouse generally takes 3–5 working days. Remote destinations may require additional time.
A tracking number is sent by email after dispatch. Please check the tracking regularly and make sure that your name, address, postcode, telephone number and email address are correct.
If tracking has not updated for two working days, contact our support team for assistance.
Products from the same brand and warehouse are normally dispatched together. Products from different brands or warehouses may be sent separately, and each parcel may have its own tracking number.
Contact us with your order number and tracking screenshot if the parcel is delayed.
For eligible destinations, delivery from a local warehouse taking more than three working days, or cross-border EU delivery taking more than seven working days after dispatch, may qualify for a €5 coupon.
Remote regions and delays caused by incorrect addresses, failed delivery, public holidays, severe weather, strikes or other circumstances outside normal carrier operations are not eligible.
5. Returns & Support
Contact us as soon as possible. Transit damage should be reported within 12 hours of delivery. Missing, incorrect or defective products should be reported promptly.
Please provide your order number, a complete unboxing video if available, photographs of the outer parcel, photographs of the contents and the relevant product details. Claims without an unboxing video may require warehouse inventory verification before they can be approved.
Report a suspected quality issue within three days of delivery and provide clear photos or video showing the problem.
For an approved claim, we will provide an appropriate remedy. Where the customer agrees, a replacement may be included with the next order. This commercial procedure does not limit any mandatory consumer rights.
Opened products cannot normally be returned because of health, hygiene and product-safety considerations. Unopened and sealed products may remain subject to applicable statutory withdrawal rights. Please read our Refund & Returns Policy before ordering.
Contact us through WhatsApp or email at support@euvapebox.com.
Support hours are 6:00 AM–7:00 PM CET or 7:00 AM–8:00 PM CEST. We normally reply within 15 minutes during support hours.
Assistance is available in English, German, Polish, Spanish, Italian and Dutch with the help of professional translation tools. If you do not receive an order email, check your spam folder before contacting us.