Shipping & Delivery Across Europe
Delivery times vary by warehouse location. If receiving your order quickly is important, please confirm current stock with us before payment.
Delivery at a Glance
Dispatch Within 1 Business Day
Local Warehouse: 1–3 Business Days
Other EU Warehouse: 3–5 Business Days
To Speed Up Your Order
After completing payment, please send us your payment receipt via WhatsApp or email. This helps our team verify and process your order more quickly.
When Will My Order Be Dispatched?
Payments confirmed before the warehouse’s daily dispatch cut-off are normally processed on the same business day. Payments confirmed after the cut-off are processed on the next business day.
Most warehouse cut-off times are around 8:00–9:00 AM European time, but the exact time may vary between warehouses.
Sending us your payment receipt helps us confirm and process your order faster. You can send it through WhatsApp or reply directly to your order confirmation email.
Warehouse & Delivery Options
Local Warehouse Delivery
Products shipped from a warehouse located in your destination country normally arrive within 1–3 business days.
This is usually the fastest option when local stock is available.
Cross-Border EU Warehouse Delivery
If the product is not available in your local warehouse, it may be shipped from another EU warehouse.
Cross-border EU delivery normally takes 3–5 business days, depending on the warehouse, carrier and delivery address.
Can’t find the product or flavour you need? Contact us on WhatsApp to check availability from our China warehouse and discuss the available delivery options.
Please Confirm Stock Before Payment
Our website inventory is updated at a fixed time every day and is accurate in most cases. However, a small delay may occasionally occur between the warehouse’s actual stock and the quantity shown online.
To reduce the risk of an unavailable product, we recommend confirming current stock with us before payment.
If an item becomes unavailable after your order is submitted, we will contact you to arrange one of the following options:
- Wait for the next restock
- Choose another available flavour
- Replace it with another suitable product
- Adjust the order with our support team
Free Delivery
Free delivery is available when the minimum order quantity for the selected product and warehouse is met.
Generally speaking, free delivery is available for a 1 box. However, for certain brands, you need to order more than 5 boxes to be eligible for the free delivery service.
Minimum quantities and packing requirements may vary between products and warehouses. Please check the information on the product page or contact us before ordering if you are unsure.
Delayed Delivery Support
We understand that delivery time is important, especially when you are waiting for stock replenishment or a personal order.
For eligible local warehouse orders that take longer than three business days to arrive, you may contact us to request a €5 discount voucher.
For eligible cross-border EU warehouse orders that take longer than seven business days to arrive, you may also request a €5 discount voucher.
Delivery time is counted from the date the parcel is accepted by the carrier. Voucher eligibility is checked using the carrier’s tracking information.
Some destinations, including Finland, Sweden and other locations that are further away from our main warehouses, are not covered by these standard delivery-time rules.
Carrier delays caused by an incorrect address, failed delivery attempt, public holiday or circumstances outside normal warehouse control may also require individual review.
Frequently Asked Questions
Local warehouse delivery normally takes 1–3 business days, with most orders arriving within 1–2 business days. Delivery from another EU warehouse normally takes 3–5 business days.
Orders are normally dispatched within one business day after payment has been received and confirmed. Payments confirmed before the warehouse cut-off may be dispatched on the same business day.
You may submit an order directly, but we recommend confirming current stock before payment. Our inventory is updated daily, although occasional update delays may occur.
Send your payment receipt to us through WhatsApp or reply directly to the order confirmation email you receive after submitting your order.
China warehouse options are not displayed online and Usually applicable to large orders. Contact us on WhatsApp if you require additional products, flavours or quantities, and we will check the available options for you.
Contact us with your order number. We will check the latest carrier information and help you follow up on the delivery.
Eligible delayed orders may qualify for a €5 discount voucher under the conditions explained above.
No. The delivery estimates on this page refer to business days and do not include weekends or public holidays.