Terms & Conditions
These Terms & Conditions govern access to and use of euvapebox.com and purchases made through EU Vape Box.
By creating an account, submitting an order or using this website, you agree to these Terms. Please read them together with our Age Notice, Shipping & Delivery Policy, Refund & Returns Policy and Privacy Policy.
Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.
1. Seller Information
EU Vape Box is operated by:
Registered legal name: Shenzhen Bao an Yi Yuan Electronics Store
Unified Social Credit Code: 92440300MAKRJR4341
Registered address: A2-02, Building A2, Tianfu Huafu (Zone A), Lijin Community, Hangcheng Subdistrict, Bao’an District, Shenzhen, Guangdong, China
Email: support@euvapebox.com
WhatsApp: +86 151 7776 7311
Website: https://euvapebox.com
“EU Vape Box”, “we”, “us” and “our” refer to the business identified above.
2. Adult Customers Only
Products sold through EU Vape Box contain nicotine and are intended exclusively for adults.
You must be at least 18 years old, or meet any higher minimum legal age required in your country, to create an account, submit an order or purchase a product.
By ordering, you confirm that:
- You meet the applicable minimum legal age
- You are purchasing for yourself or for a lawful business purpose
- You will not supply products to a minor
- The information you provide is accurate
- The purchase and delivery are lawful in your destination
We may request age or identity verification and may refuse, hold or cancel an order where verification or legal requirements cannot be satisfied.
3. Country and Product Restrictions
Electronic cigarette and nicotine-product rules differ between countries.
The availability of a delivery method does not by itself confirm that a product may legally be sold or used in every destination.
We may refuse or cancel an order where:
- Cross-border distance sales are prohibited
- A required registration or verification cannot be completed
- The selected product does not meet destination-country requirements
- The carrier cannot legally or safely transport the product
- We reasonably believe that the order may breach applicable law
Customers are responsible for complying with laws governing possession, use and lawful resale in their destination.
This does not remove any legal responsibility that cannot lawfully be transferred to the customer.
4. Customer Accounts
Customers must register an account before completing an order.
You are responsible for:
- Keeping login details secure
- Providing accurate account information
- Updating changes to your email, telephone number or address
- Preventing unauthorised use of your account
- Contacting us promptly if you suspect unauthorised access
We may suspend an account used fraudulently, unlawfully or in breach of these Terms.
5. Product Information
We try to present product names, images, packaging, specifications, flavours, nicotine content, quantities and warehouse options accurately.
Products currently listed normally contain 2% nicotine (20 mg/ml), unless a different specification is stated on the product page or packaging.
Nicotine strength cannot be selected or modified separately. Customers may only choose from the warehouse, flavour and other options displayed for the product.
Packaging, colours or minor design details may change without materially changing the product. Customers should contact us before payment if a particular specification is essential.
6. Minimum Order Quantities and Packaging
Minimum order quantities normally apply by complete box.
Many products are packed in boxes of 10 devices, while some products are packed in boxes of five or use another quantity. The applicable unit, box size and MOQ should be checked on the product page.
Most products support flavour mixing only by complete box. A limited number of products and warehouses support mixing by individual device.
Where the MOQ is multiple boxes, products or flavours from the same brand may sometimes be combined within one order. Each box must remain complete unless the product page specifically states that individual-device mixing is available.
Where the MOQ is one box, flavours normally cannot be mixed because sealed boxes are not opened.
7. Prices, Taxes and Delivery Charges
Prices are displayed in euros unless otherwise stated.
A displayed price may apply to a complete box or, for selected products, an individual device. Customers must check the quantity information before ordering.
Prices are intended to include applicable tax and standard delivery where the stated MOQ and delivery conditions are met.
Additional delivery charges may apply to:
- Remote destinations
- Special addresses
- Destinations requiring separate carrier arrangements
- Orders that do not meet the applicable MOQ
- Special China warehouse orders
Any known additional charge should be confirmed before payment.
Obvious pricing, quantity or technical errors may be corrected. If an error affects an order, we will contact the customer before processing it.
8. Placing an Order
Submitting an order is an offer to purchase the selected products.
An automated order email confirms that we have received the order but does not guarantee stock availability or final acceptance.
We may verify:
- Product and flavour availability
- MOQ and packaging requirements
- Delivery address
- Destination eligibility
- Customer age
- Payment information
- Warehouse and carrier availability
A contract is accepted when the order, payment, stock and destination have been verified and we issue confirmation or begin dispatch processing.
9. Payment
We currently accept bank transfer and supported online bank-transfer services such as Revolut.
Because of the nature of the products, conventional card-processing services may not always be available.
Payment instructions are provided after checkout. Customers should complete payment within 30 minutes unless another period is agreed.
Sending a payment receipt through WhatsApp, email or by replying to the order confirmation email helps us reserve available stock and verify the payment.
Sending a receipt does not mean funds have arrived. Dispatch begins only after the payment has been received and verified.
The payer or account holder should match the customer or authorised business connected with the order. We may request clarification for a payment received from an unrelated person or account.
10. Stock Availability
Website stock is updated at a fixed time each day and is accurate in most cases. Short delays may occur when warehouse inventory changes quickly.
We recommend confirming stock before payment.
If a product becomes unavailable, we may offer the customer the choice to:
- Wait for restocking
- Select another available flavour
- Select another product
- Adjust the order
- Receive another remedy required by applicable law if the order cannot be fulfilled
China warehouse stock is not shown as regular website inventory and must be confirmed separately.
11. Dispatch
Orders are normally dispatched within one business day after payment has been received and confirmed.
Payments confirmed before the warehouse cut-off may be processed on the same business day. Most cut-off times are approximately 8:00–9:00 AM European time, depending on the warehouse.
Warehouses do not normally dispatch on weekends or public holidays.
Dispatch times are estimates and may be affected by stock verification, payment delays, destination checks, public holidays or circumstances outside reasonable warehouse control
12. Delivery
Local warehouse delivery normally takes 1–3 business days. Delivery from another EU warehouse normally takes 3–5 business days.
Delivery estimates begin when the parcel is accepted by the carrier and do not include weekends or public holidays.
Products from different brands or warehouses may be dispatched separately and may have different tracking numbers.
Available carriers may include DHL, UPS, CTT, DPD, FedEx and other regional services.
Detailed conditions are provided in our Shipping & Delivery Policy.
13. Delivery Information and Customer Responsibilities
Customers must provide:
- A complete recipient name
- A complete street address
- A valid postcode
- A valid telephone number
- A working email address
- Any necessary building, apartment or access information
Customers should use a reliable personal or business address where the parcel can be received.
Contact us immediately if an address is incorrect. Once a shipping label has been generated, changes may depend on the carrier. After dispatch, the customer may need to contact the carrier directly, and any additional charge caused by a customer-requested correction may be payable by the customer.
To the extent permitted by law, customers may be responsible for avoidable costs caused by inaccurate information, refusal of delivery or failure to collect a parcel.
14. Tracking and Failed Delivery
Tracking information is normally sent by email after dispatch.
Customers should monitor tracking regularly and respond to carrier requests. Contact us if tracking has not updated for two business days.
A carrier’s return tracking status does not necessarily confirm that a warehouse has physically received a returned parcel.
Some restricted or undeliverable products may be destroyed by the carrier rather than returned. Contact us immediately if tracking shows a delivery or return problem.
Where EU Vape Box arranged the carrier, mandatory legal rights concerning loss or damage before delivery remain unaffected.
15. Order Changes and Cancellation
Unpaid orders may be cancelled.
If payment has been sent, contact us immediately. We cannot guarantee that an order can be changed or stopped after warehouse processing or dispatch has begun.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
A flavour, product or address change is only accepted after written confirmation from our support team.
16. Withdrawal, Returns and Defective Goods
Opened or used vape products, e-liquids and prefilled pods cannot normally be returned for a change of mind where health, hygiene or product-safety exceptions apply.
Unopened and sealed products may remain eligible for statutory withdrawal rights where applicable.
For faster investigation:
- Report visible transit damage within 12 hours
- Report immediately apparent product faults within three days
- Keep all products, packaging and labels
- Provide photographs and an unboxing video where available
- These preferred reporting periods help us investigate but do not replace mandatory legal rights.
Accepted remedies may include replacement, repair where practical, price reduction, account credit or refund, depending on the circumstances and applicable law.
Where the customer agrees, an approved replacement may be included with the next order.
Full conditions are provided in our Refund & Returns Policy.
17. China Warehouse and Special Orders
China warehouse options are handled through individual confirmation and are not displayed as regular website stock.
Estimated delivery is normally two to three weeks.
- Before payment, we will confirm:
- Product and quantity
- Delivery method
- Destination availability
- Price and applicable charges
- Customs procedure
- Available insurance
- Compensation conditions
Special-order conditions provided in writing form part of the relevant order agreement.
18. Discount Vouchers
Eligible local warehouse orders taking more than three business days after carrier acceptance may qualify for a €5 voucher.
Eligible cross-border EU warehouse orders taking more than seven business days may also qualify.
Voucher eligibility is subject to the Shipping & Delivery Policy and does not normally apply to:
- Remote destinations
- Finland, Sweden or other distant locations excluded from the standard commitment
- Incorrect or incomplete addresses
- Failed delivery or collection
- Weekends or public holidays
- Severe weather, strikes or other circumstances outside normal control
Customers must provide the order number and tracking evidence when requesting a voucher.
Vouchers have no cash value and cannot normally be exchanged for money.
19. Business Customers
A customer ordering primarily for resale, retail, distribution or another business purpose is treated as a business customer where applicable.
Certain statutory rights that apply specifically to individual consumers may not apply to business transactions.
Additional brand, warehouse, MOQ or commercial terms confirmed in writing form part of the business order agreement.
20. Acceptable Use of the Website
You must not:
- Use the website for unlawful purposes
- Attempt to access another customer’s account
- Submit false identity, age, address or payment information
- Interfere with website security or operation
- Copy website content for unauthorised commercial use
- Use automated systems to scrape or overload the website
- Purchase products for supply to minors
We may restrict access where misuse is suspected.
21. Intellectual Property
Website text, original graphics, layout, branding and other original EU Vape Box content may not be copied, republished or commercially exploited without permission.
Third-party brand names, logos, product images and trademarks belong to their respective owners.
No use of a third-party mark on this website implies ownership by EU Vape Box.
22. Limitation of Liability
Nothing in these Terms excludes liability that cannot legally be excluded, including mandatory liability relating to consumer rights, fraud, personal injury or other protected matters.
To the extent permitted by law, EU Vape Box is not responsible for:
- Indirect or unforeseeable loss
- Business interruption or lost profit
- Loss caused by customer misuse
- Delays caused by incorrect information
- Unlawful possession, use or resale by the customer
- Circumstances outside reasonable control
For business customers, aggregate liability may be limited to the amount paid for the affected order where permitted by law.
23. Events Outside Our Control
We are not responsible for delay caused by events outside reasonable control, including:
- Severe weather
- Natural disasters
- War or civil disturbance
- Government restrictions
- Customs action
- Carrier disruption
- Strikes
- Public-health emergencies
- Warehouse interruption
- Network or payment-system failure
We will try to notify affected customers and provide an appropriate solution where required.
24. Privacy
Personal information is handled in accordance with our Privacy Policy.
Order, payment, age-verification, delivery and support information may be processed where necessary to fulfil an order, comply with law, prevent fraud and respond to customer requests.
25. Governing Law and Consumer Rights
These Terms are governed by the laws of the People’s Republic of China, without depriving an individual consumer of any mandatory protection provided by the law of the country where that consumer habitually resides.
Where legally permitted, disputes connected with the business operator may be submitted to the competent courts in Shenzhen, China.
This does not prevent a consumer from using a court, authority or dispute procedure available under mandatory consumer law in the consumer’s country.
26. Changes to These Terms
We may update these Terms when products, payment methods, warehouses, laws or business procedures change.
The version displayed at the time of an order will normally apply to that order, except where a legal change must apply immediately.
The latest update date appears at the top of this page.
27. Contact Us
Questions about these Terms may be sent to:
Email: support@euvapebox.com
WhatsApp: +86 151 7776 7311
Website: https://euvapebox.com/contact-us/